RETURNS & EXCHANGES
If you are not in love with your hair or chose the wrong color, we will help you exchange it for another item of he same value or store credit. Exchange requests must be made within 14 days of the original purchase, must be unused, in the original packaging and unopened. Unfortunately any products that are used cannot be returned or exchanged. Buttercream Beauty is not responsible for any shipping fees and a 10% restocking fee will be charged at the time of your return.
HOW TO PROCESS AN EXCHANGE:
1. If you need to exchange a product, email email@example.com with your name, order number, reason for return, and what product you would like to exchange it for.
2. Upon receipt of your package, a representative from Buttercream Beauty will email you, notifying you that your package has been received and is being processed.
3. If the item you are hoping to exchange for is of equal value, your order will be shipped out to you.
4. If the item you are hoping to exchange for is of lesser or greater value, you will be issued a store credit to your account to use to place your new order.
WE DO NOT ISSUE REFUNDS, ONLY EXCHANGES.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting firstname.lastname@example.org, send your order number and falut or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may have made the error.
STANDARD SHIPPING WITHIN THE UNITED STATES:
Most in-stock items should arrive on your doorstep or in your mailbox within 4-7 business days after we receive your order.